Privacy policy.

Privacy Policy
Peak Canine Coaching

Effective Date: 10/04/2024

Peak Canine Coaching ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services or visiting our website (https://www.peakcaninecoaching.com), you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We may collect the following types of personal information from you:

  • Name

  • Contact details (email address, phone number, residential address)

  • Dog-related details (dog’s name, breed, age, medical or behavioural history)

  • Payment information (if applicable)

  • Website usage data (via cookies, analytics tools)

We may also collect sensitive information where necessary (e.g., medical conditions related to your dog or yourself during service delivery), with your consent.

2. How We Collect Your Information

We may collect personal information:

  • When you fill out a form on our website or via email

  • During consultations, training walks, or other service interactions

  • Through phone, text, or social media messages

  • Automatically via our website (e.g., cookies or third-party analytics tools)

3. Why We Collect Your Information

We collect personal information to:

  • Provide training, daycare, and behavioural services

  • Communicate with you about appointments, training updates, or account matters

  • Personalise services for you and your dog(s)

  • Process payments and issue invoices

  • Improve our services and website

We will not use your personal information for any secondary purpose unless you provide consent or it is required by law.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers (e.g., payment processors or IT support) only where necessary

  • Veterinary professionals (with your consent) for emergency care

  • Legal or regulatory authorities where required by law

We will not sell or share your personal information with any third party for marketing purposes without your explicit consent.

5. Storage and Security

Your personal information is stored securely in physical and digital formats. We take reasonable steps to:

  • Protect personal information from misuse, loss, and unauthorised access

  • Use secure platforms for storing digital data

  • Limit access to your data to authorised personnel only

6. Access and Correction

You may request access to the personal information we hold about you, or request corrections, by contacting us. We will respond to your request within a reasonable timeframe.

7. Cookies and Analytics

Our website may use cookies and third-party services such as Google Analytics to collect standard internet log information. You can disable cookies in your browser settings if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and are effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:

Peak Canine Coaching
Email: info@peakcaninecoaching.com
Phone: 0449 128 101c
Website: https://www.peakcaninecoaching.com